Resources about Service Design

What is service design?

• Digital 9 Common Myths about Service Design — Scottish Government Digital Blog
• Service Design. Excuse me… what?. “ — by Mariel Macia
• Service Design. Translators across people, business and tech — by Mariel Macia

How does it compare with other roles?

• Comparing service design and business analysis — by Ben Holliday
• Service Design and UX Design: What’s the Difference? — by DesignLab

Want to become a Service Designer?

Here are some links that could help:

• Become a service designer in government: step by step — Design in government Blog
• How to create a portfolio to apply for a design role in government — Design in government Blog
• How can you support people interested in service design? — Design in government Blog
• Resources for further learning on service design (Google doc with more resources)
• Service Design: A Reading List — by Mike Press
• A common language to understand services — by Kate Tarling
• “What advice would you give to service design students?” — by Kirsty Joan Sinclair

Some examples of service design

• Videos from the Youtube channel of UK Design Gov
• Using service design to defeat death — by Carl Burton
• Moving the US Passport Renewal Experience Online — by US Digital Service
• Designing the child funeral fund service — by Adam Silver
• Service Design: Pushing Us Beyond the Familiar — by Jared Spool

Note

This was initially published as part of the UX Glasgow special event around service design which we were part of.

Here are the slides of the presentation for this event: