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We are collecting Practitioner stories of Service Design in the Scottish public and third sectors
illustrations of concepts used in the post — awareness, process, strategy, evidence and connections
illustrations of concepts used in the post — awareness, process, strategy, evidence and connections

Since our last post in February, we have continued to synthesise our data and have started to write up some of our insights. This is the first in a series of articles summarising what we are learning.

Contextualising insights

These insights come from 15 remote interviews and one online workshop. You can learn more about the research project and approach in our website.

Although we speak of service design practice, we use the term service design very loosely.

  • Only half of our interviewees self-identified as service designers or had Service Designer as their job title. …


homepage of the website showing the navigation menu and the header with a banner stating that it’s a work in progress
homepage of the website showing the navigation menu and the header with a banner stating that it’s a work in progress
Homepage of our new website

In our previous blog, we told you about all the new ideas and feedback we received from the service design Scotland community.

There were a lot of suggestions on how we could provide better access to our raw research material, how we could communicate our insights and share it with the wider community. We started by creating a new website about our project.

An alternative to Miro

Miro is not for everyone and not very accessible. We used it because it helped us progress the analysis and structure the data in a visual way and to collaborate on it remotely.

However, it isn’t the…


Proud to be on the visual for the next SDS Gathering event. Graphic done by Hazel White

Last week was busy and insightful! We ran our first workshop with the service design community and made our first participation to the Service Design Scotland Gathering as guests and co-creators.

Both events allowed us to get some feedback from the community. Thanks to this, we have lots of ideas and renewed energy to take the next steps.

Context

Last year we collected stories of service design from the public and third sectors in Scotland. We‘ve interviewed and discussed with 15 practitioners in Scotland how to better support, grow and build up the service design community in Scotland. …


What about starting the new year with a bulk of new insights and ideas about the service design practice in Scotland and its community?

After a long but insightful research phase, we are ready to share our analysis. We would like feedback from the Service Design community in the Scottish public and Third Sector and hope many will get involved in the sensemaking and ideation process.

illustration — map of Scotland and in front 5 people with a jigsaw piece
illustration — map of Scotland and in front 5 people with a jigsaw piece
Illustration by Angela F. Orviz

In this post you will find

  • What the project is about
  • What we did since June 2020
  • What our interview guide looked like
  • The process we followed
  • How you can take part
  • Our previous updates
  • Get in touch

What the project is about

This project…

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