And if so, what does it mean to you?
This is the question we asked 15 service design practitioners during remote interviews from June to August 2020.
We have spoken with practitioners who had different degrees of awareness about the Scottish Approach to Service Design (SAtSD). Some of them had:
Before giving you the analysis, here is some information in case you are not familiar with…
When we asked practitioners about gaps in service design practice, interviewees highlighted a myriad of issues; such as gaps in skills, lack of guidance and support, and gaps in design communication among others. In this article we focus on the ethics of doing design. Paraphrasing a participant, the complexities around bias, inequity, and social justice are important in any service design space but, especially, in the public and third sectors.
Even though service design prides itself in involving stakeholders and communities, nearly half of our interviewees felt that it still lacks inclusivity, diversity, and accessibility. …
The results of our survey so far. You can read this on our website too.
Our research project started with 15 remote interviews of service design practitioners from June to August 2020. We asked them about their journey to service design at the time and wanted to revisit this to get more data, so we created a survey.
We got 31 answers in total, with 24 of them matching our criteria with people:
In this summary we explore the Community theme. It was identified alongside four other themes as part of the Practitioner Stories. You can read the quotes from this theme on our website.
We asked practitioners how they build collaborations with other people practicing in their area, and where they thought the Service Design community in Scotland should concentrate its efforts. Interviewees told us about the communities they participate in, and the communities they would like to have.
“Community” was used broadly and meant different things at different times for our interviewees. It could be the Scottish Service design community, but…
Practitioner Stories is turning 1 year old and in celebration of this we looked back on how everything had started, where we are now and how we feel about it.
Practitioner stories started a year ago, with a twitter thread by Kirsty Joan Sinclair to which both Angela and Stéphanie replied:
Shortly after Serena got in touch and joined the team.
In a previous summary we looked at the way practitioners learn. A big part of it is by sharing. This happens within the practitioner’s professional network and during events.
Most practitioners attend various Meet ups, join Slack groups, mailing lists, keep in touch with previous colleagues and follow others on Twitter.
On Twitter, some observe…
This is the third article of our series summarising what we are learning from our research project . You can read the last one here.
We continue to synthesise our data and write up some of our insights. This is the second article of our series summarising what we are learning. You can read the first one here.
These insights come from 15 remote interviews and one online workshop. You can learn more about the research project and approach on our website.
Our interview questions were very broad and we got a wide range of perspectives, but we do not know if these views are really representative of the community.
This is why we are now developing questionnaires to find convergences and divergences across the…
Here are some links that could help:
Since our last post in February, we have continued to synthesise our data and have started to write up some of our insights. This is the first in a series of articles summarising what we are learning.
These insights come from 15 remote interviews and one online workshop. You can learn more about the research project and approach in our website.
Although we speak of service design practice, we use the term service design very loosely.