Apr 19, 2022Sharing the story of the Practitioner storiesRecently, we had two opportunities to speak about our project: the UX Edinburgh meet-up and UX Soup who interviewed us for their podcast. You can find the slides we used for UX Edinburgh here. The UX Soup episode is available here. …Service Design21 min readService Design21 min read
Jan 31, 2022Time to reflectPractitioner stories started in June 2020. We had reflected for our first anniversary, but now that we have finally published the last summary of insights of our initial research in December, we felt it was a good time to reflect again. Vinishree Verma joined us along the way so this…Service Design5 min readService Design5 min read
Dec 6, 2021Awareness and Communication of Service DesignPractitioner Stories is a self initiated research project with the aim to collect stories on how to better support, grow and build up the service design community in Scotland. In the last summary we shared key organisational barriers that practitioners experience. People described the current mindset and approaches in the…Service Design4 min readService Design4 min read
Nov 12, 2021Organisational BarriersPractitioner Stories is a self initiated research project with the aim to collect stories on how to better support, grow and build up the service design community in Scotland. In one of our previous summaries we shared our research findings on how service design contributes to the public and third…Service Design5 min readService Design5 min read
Oct 28, 2021Working with people“Do you manage to design not only for but with people? If yes, tell us about it and any new things you have learnt from doing so. If not, is it something you would like to do and what is preventing you from doing it”. Between June and August 2020…Service Design8 min readService Design8 min read
Oct 11, 2021The Future of Service DesignWe asked service design practitioners about what they envision to be the future of service design. This is what they‘ve told us. A service designer in every organisation Practitioners would like to see a service designer embedded in every organisation, and moreover in leadership positions. “I want to see more people in design leadership positions. I…Service Design7 min readService Design7 min read
Sep 25, 2021Have you heard of the Scottish Approach to Service Design?And if so, what does it mean to you? This is the question we asked 15 service design practitioners during remote interviews from June to August 2020. We have spoken with practitioners who had different degrees of awareness about the Scottish Approach to Service Design (SAtSD). Some of them had: …Service Design6 min readService Design6 min read
Aug 31, 2021Ethical responsibility and missing debates in service designWhen we asked practitioners about gaps in service design practice, interviewees highlighted a myriad of issues; such as gaps in skills, lack of guidance and support, and gaps in design communication among others. In this article we focus on the ethics of doing design. …Service Design5 min readService Design5 min read
Aug 9, 2021Journey to service design practiceThe results of our survey so far. You can read this on our website too. Our research project started with 15 remote interviews of service design practitioners from June to August 2020. …Service Design11 min readService Design11 min read
Jun 22, 2021Being part of a communityIn this summary we explore the Community theme. It was identified alongside four other themes as part of the Practitioner Stories. You can read the quotes from this theme on our website. We asked practitioners how they build collaborations with other people practicing in their area, and where they thought…Service Design9 min readService Design9 min read
