Practitioner stories started in June 2020. We had reflected for our first anniversary, but now that we have finally published the last summary of insights of our initial research in December, we felt it was a good time to reflect again. Vinishree Verma joined us along the way so this…

Practitioner Stories is a self initiated research project with the aim to collect stories on how to better support, grow and build up the service design community in Scotland. In the last summary we shared key organisational barriers that practitioners experience. People described the current mindset and approaches in the…

Practitioner Stories is a self initiated research project with the aim to collect stories on how to better support, grow and build up the service design community in Scotland. In one of our previous summaries we shared our research findings on how service design contributes to the public and third…

“Do you manage to design not only for but with people? If yes, tell us about it and any new things you have learnt from doing so. If not, is it something you would like to do and what is preventing you from doing it”. Between June and August 2020…

We asked service design practitioners about what they envision to be the future of service design. This is what they‘ve told us. A service designer in every organisation Practitioners would like to see a service designer embedded in every organisation, and moreover in leadership positions. “I want to see more people in design leadership positions. I…

And if so, what does it mean to you? This is the question we asked 15 service design practitioners during remote interviews from June to August 2020. We have spoken with practitioners who had different degrees of awareness about the Scottish Approach to Service Design (SAtSD). Some of them had: …

When we asked practitioners about gaps in service design practice, interviewees highlighted a myriad of issues; such as gaps in skills, lack of guidance and support, and gaps in design communication among others. In this article we focus on the ethics of doing design. …

The results of our survey so far. You can read this on our website too. Our research project started with 15 remote interviews of service design practitioners from June to August 2020. …

In this summary we explore the Community theme. It was identified alongside four other themes as part of the Practitioner Stories. You can read the quotes from this theme on our website. We asked practitioners how they build collaborations with other people practicing in their area, and where they thought…