We are collecting Practitioner stories of Service Design in the Scottish public and third sectors

illustrations from the article to express concept like collaboration, co-design, having a seat at the table, the covid effect and the journey to the future

A service designer in every organisation

“I want to see more people in design leadership positions. I…

illustration adding all the others illustrations in this post for the concept of: creativity, collaboration and service design perspective

Practitioners feel they primarily contribute by:

  • fostering citizen/user participation and collaboration
  • bringing in an empathic and evidence-based approach
  • saving money through better services and practices

Interviewees emphasised three ways in which they make these contributions:

  • bringing a service design perspective
  • enabling…

Practitioner stories

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